We are a customer service driven company providing a high-level of online data backup solutions. However, sometimes problems and issues can affect the service you receive. We have posted our refund policy in order to help you make informed choices prior to purchase.
In order to receive consideration for a refund, you must contact the company, either by telephone on 020 7603 1007, by email at
> or by using the contact us page on the company website: www.legalbackup.co.uk
We cannot provide our services to all businesses, either for legal, reputational or risk reasons. If we decline to offer you an account then we shall refund all fees in full.
All clauses within the Terms and Conditions apply and a copy can be found on the website.
Subject to clause 3.5 of the Terms and Conditions, you must provide at least one month’s prior written notice to expire on the day the Subscription Fee is due and payable. Following acknowledged receipt of this notice, all payments following the current month will cease. Any payments that have been collected after this date where the service has not been provided shall be refunded.
In particular, clause 5. Warranties and Disclaimers of the Terms and Conditions is relevant.
5. WARRANTIES AND DISCLAIMERS
5.1 The Owner warrants that the Software will during the Term perform substantially in accordance with its specification as described in the Manual and as displayed at www.bunkerbackup.com (provided that the Software is properly used on the Computer and with the operating system for which it was designed).
5.2 If the Owner is notified of significant errors during the warranty period (being ninety (90) days from the date upon which the Software or any part thereof is first supplied to you) it will repair or replace the Software within a reasonable time or (at its sole discretion) provide or authorise a refund of a percentage of the Subscription Fee.
5.3 The above represents your sole remedies for any breach of the Owner's warranties, which are given only to the original registered user.
5.4 The express terms of this Agreement are in lieu of all warranties, conditions, undertakings, terms and obligations implied by statue, common law, trade usage, course of dealing or otherwise all of which are hereby excluded to the fullest extent permitted by law.
5.5 The Owner does not warrant that the Software will meet your requirements or that the operation of the Software will be uninterrupted or error-free or that defects in the Software will be corrected. You shall load and use the Software at your own risk and you warrant to the Owner that at no time will you use the Software on a Personal Computer on which there is a computer virus of any type regardless of whether the virus is capable of causing any damage. The entire risk arising out of use or performance of the Software and any support services remains with you.
